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Milton Keynes University Hospital NHS Foundation Trust RGB BLUE

Tell us about your care

We’re dedicated to listening to the views of our patients, relatives or carers.

  • If you would like to give your feedback on your experience at the hospital, please complete the Friends and Family Test which can be obtained from one of the members of staff in the area of the hospital you are visiting, 
  • If you have had a particularly good experience at the hospital or want to compliment a member of staff or department/ward, please send your feedback to PALS@mkhospital.nhs.uk Similarly, if you have concerns about your treatment, contact the PALS team (details below) and they will be able to help. 

The feedback we receive is invaluable. It helps us understand what we are doing well and what we can do better.

Friends and Family Test

We ask our patients to tell us about the care they have received from us to enable us to learn where we are doing well, and where we can improve. We strive to provide all our patients with safe, compassionate, and timely care every time.

The friends and family test asks patients to answer the question, ‘How likely is it that you would recommend our ward/department to friends or family if they needed similar care or treatment?’ There is a free text box for patients to explain why they gave the score they did and to add in any more detail if they want to.

To make sure this information is up-to-date, patients are asked to complete the short survey within 48 hours of discharge.

Most patients complete the survey before they leave the hospital and put it in one of the boxes that are on all the nurses’ stations and patient reception areas throughout the hospital. 

Each ward and department displays their feedback results in a visual way that helps make it easy for everyone to understand that area’s performance, and what is being done as a result of the feedback patients give.

Patient Advice and Liaison Service (PALS)

The PALS team is available to listen to your feedback and help resolve any issues or concerns you may have about your care.

They can also direct you to other providers, organisations and groups that may be able to help.

The team is based in the hospital's temporary main entrance, located at the Treatment Centre. They are available Monday to Friday (excluding bank holidays), 9.30am to 5pm. Ask at reception if you are unsure where to go.

Alternatively, call (01908) 995954 or email PALS@mkuh.nhs.uk

If the team are unable to resolve your concerns, they can put in touch with the complaints team.

Complaints

We will always work closely with you and our clinical colleagues to resolve your complaint.

On receipt of your complaint, we will contact you by phone or email to discuss your experiences at the hospital. We will discuss a way to resolve the issue that is mutually agreeable, and inform you of the timescale of action.

You can then expect a confirmation letter within three working days, outlining the agreed course of action. If we cannot contact you by phone or email, we will acknowledge your complaint, in writing, within three working days. You will also be invited to call us to discuss your complaint.

You can call the contact the complaints team via:

Call 01908 995954
Email PALS@mkuh.nhs.uk

Or write to:

The complaints team
Milton Keynes University Hospital NHS Foundation Trust
Standing Way
Milton Keynes
MK6 5LD

To make a complaint, please complete the complaints form here.

Read more

NHS Choices

Have you been a patient at Milton Keynes Hospital recently? Or perhaps we’ve been caring for a friend or relative? Please tell us about your experiences through NHS Choices.

NHS Choices is a national website designed to help patients choose where to receive their care, whether they are looking at dentists, opticians, GPs or hospitals. As part of that, people can read about the experiences of previous patients and visitors.

Constructive criticism can be helpful, so do be honest in your review so we can respond to any concerns you have. But equally if you have had a good experience, we want to be able to hear about that too.

Where possible, please also let us know which area of the hospital you visited, for example the ward number or service you were using. This helps us to provide feedback when staff in a certain area do a good job, or understand where we need to make improvements.