As part of the We Care project, we listened to patients about their experiences of being treated at the hospital. We also heard from staff about what it is like to work here.
These points sum up what people wanted from being treated at Milton Keynes Hospital:
- “I want to feel valued and cared for as an individual.
- “I want to feel understood, informed and involved.”
- “I want to feel safe.”
We have created our new standards and commitments based on this feedback. They are part of our ongoing efforts to encourage, support and enable us to be at our best for each other and patients as consistently as possible – to ensure we give our patients quality care, every time.
Each one of the standards and commitments is important. By following them, we will ensure patients and colleagues alike are always treated the way we would like for ourselves and our families.
The standards and commitments that I will follow in my day-to-day work include making time for everyone to show them I care about their experiences; to make sure we get patients’ care right, first time and without unnecessary delays; to be open and honest about what happens in the hospital; to ensure we all work together to achieve our goals – and, as Chief Executive, to lead by example in all areas.
I have asked every member of staff in the trust to set their own personal standards and commitments. I am committed to make our hospital as good as it can be for patients to be treated in or for our staff to work in.
I know that we can realise the vision observed by a patient at the launch of the standards and commitments. He said that it would be good in the future for people to say: “I wish I could get a job in Milton Keynes Hospital because that’s the best place to work.”