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Your outpatient appointment

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The outpatient department is situated opposite the hospital's multi-storey car park. The letter you received with your appointment time should have directions, but if you're unsure of where your appointment is, please report to outpatients entrance 3 reception. 

If you need to download and print off a map of the hospital site, click here.

General Information

Your Referral to Outpatients

Your GP will refer you for you to be seen by a consultant led team in outpatients. Referrals can be urgent, but most are not urgent and aim to start your treatment within a maximum of 18 weeks from referral. Please let us know as soon as possible if you need to cancel or change your appointment. To avoid a delay to your treatment, if you reschedule more than once or fail to attend without prior cancellation you may be discharged back to your GP.

Call reminders

We use a third party call reminder service who usually contact you a week before your appointment. You will receive either an automated or a personal phone call and you will be asked for your date of birth, to maintain patient confidentiality. You may also receive a text reminder the day before your visit.

Length of appointment

This varies - some appointments may take only 15 to 30 minutes, but others may take up to two hours - particularly where tests need to be carried out. Patients are usually seen in appointment time order, although some vulnerable patients may be prioritised.

Hospital and Public transport

If it has been agreed that you will be coming on hospital transport, please be aware that it is available only for clinics Monday to Friday. To book call 0300 100 0015. For public transport, the Hospital is served by several local buses – please check the local timetables for up to date information.

Car parking

The ground floor in our multi-storey car park, opposite Main Outpatients, is exclusively for patients. There are other car parks near most entrances. Charges apply: On your return take your ticket to the nearest pay kiosk. Blue badge holders may park outside Main Outpatients and other entrances in designated parking spaces.

Interpreter/sign language

If you need an interpreter or British Sign Language facilitator, please contact the phone number or email address on your appointment letter, giving at least seven days’ notice.

Appointment letters – large print

Most appointment letters are available in large print. If you need this service, call the telephone number in large print on the bottom of your appointment letter.

Smoking

Smoking, including electronic cigarettes, is not allowed anywhere other than in designated shelters.

When you arrive

Your appointment letter should tell you which Outpatients entrance number to use, so you can be as close as possible to your clinic. It may include a map and/or additional directions. Our reception staff will help you check in, or you can use self check-in kiosks. You will be asked for some details to ensure we keep our records up to date.

What to bring with you:

  1. Your appointment letter, plus any specific items requested in the letter
  2. Any medications you’re taking (prescribed, over the counter or herbal)
  3. Hearing aids/glasses if you wear them
  4. Money for prescriptions, or proof that you do not have to pay (e.g. exemption certificate)
  5. Proof of UK residency (e.g. medical card, passport, UK driving licence, pension book, utility bill, student ID) if appropriate

Help us to keep you safe

We work hard to stop infection. Please help by using the hand gels widely displayed.

At your appointment

You are welcome to bring a friend or relative with you, but where possible, please limit it to just one person as waiting areas can be very busy and seating space is limited.
Portable Hearing Loops are available from most reception areas if you need one to take into your appointment. Wheelchairs are available near main entrances. To use them you’ll need a (refundable) £1 coin.
Drinking water is available, and there are several places to buy refreshments.
Chaperones are available - please ask a member of the nursing or clinical staff.

If you need another appointment please take the orange form to reception. If you need to return within six weeks, we will try to book your appointment there and then. If you need to come back more than six weeks ahead, you will be contacted three to six weeks beforehand with your next appointment date.

Friends and Family Patient Experience Survey

While you’re here you’ll be asked to fill in a survey. This is a national requirement for us. It is important to us so that we can understand how to improve our services. Please complete the survey before you leave and place in the box by Reception.

Teaching and research

Student doctors or nurses may ask to sit in during your consultation. If you would rather this didn’t happen then please let us know. We may also ask if you would like to take part in a research project while you are a patient with us. We will always ask for your consent and will tell you exactly what is involved. This is completely voluntary.

Patient Advice & Liaison (PALS)

Should you have any cause for concern or issues please tell us during your visit, so that, where possible, we can try to do something right away. If you have a problem that you have not been able to sort during your visit, PALS is there to provide patient friendly support and assistance. They can be contacted via the telephone on 01908 243633 or via email pals@mkhospital.nhs.uk or visit the office in Main Reception 9.30- 5.00pm, Monday to Fridays (excluding Bank Holidays).