Please note that our new main entrance opens on Friday 26 May. This will be located outside of the main outpatients building, opposite the multi-storey car park. Access into main outpatients from Tuesday 30 May onwards will be through the doors of the new main entrance.
The outpatient department is situated opposite the hospital's multi-storey car park. The letter you received with your appointment time should have directions, but if you're unsure of where your appointment is, please report to outpatients entrance 3 reception.
If you need to download and print off a map of the hospital site, click here.
Your Referral to Outpatients
Your GP will refer you for you to be seen by a consultant led team in outpatients. Referrals can be urgent, but most are not urgent and aim to start your treatment within a maximum of 18 weeks from referral. Please let us know as soon as possible if you need to cancel or change your appointment. To avoid a delay to your treatment, if you reschedule more than once or fail to attend without prior cancellation you may be discharged back to your GP.
We use a third party call reminder service who usually contact you a week before your appointment. You will receive either an automated or a personal phone call and you will be asked for your date of birth, to maintain patient confidentiality. You may also receive a text reminder the day before your visit.
Length of appointment
This varies - some appointments may take only 15 to 30 minutes, but others may take up to two hours - particularly where tests need to be carried out. Patients are usually seen in appointment time order, although some vulnerable patients may be prioritised.
The new Patient Portal
The hospital has introduced a new system – the Patient Portal - that will enable outpatients to manage their own appointments and view appointment letters online via their smartphone, tablet or computer.
Currently we only have a small number of services whose patients can use the Patient Portal and the service is only available to people aged 18 years or over, but we are constantly adding new services and we are also looking at how we can provide a service to younger people.
You will be sent an SMS message to the mobile phone number you have provided, inviting you to use the portal if you are eligible.
Hospital and Public transport
If it has been agreed that you will be coming on hospital transport, please be aware that it is available only for clinics Monday to Friday. To book call 0300 100 0015. For public transport, the Hospital is served by several local buses – please check the local timetables for up to date information.
Level one (ground floor) and level two in our multi-storey car park, opposite main outpatients, are exclusively for patients. There are other car parks near most entrances. Charges apply: On your return take your ticket to the nearest pay kiosk. There are disabled spaces on both level 1 and level 2 - these are free for blue badge holders.
Parking in all MKUH car parks is free for the first 30 minutes. More information on car parking can be found here.
If you need an interpreter or British Sign Language facilitator, please contact the phone number or email address on your appointment letter, giving at least seven days’ notice.
Appointment letters – large print
Most appointment letters are available in large print. If you need this service, call the telephone number in large print on the bottom of your appointment letter.
Smoking, including electronic cigarettes, is not allowed anywhere other than in designated shelters.